Q: What if I couldn't find my question?

If your question was not answered, please don't hesitate to contact our support team at help@winnerexclusive.com, as we would love to further assist you with anything you need!

Q: What is the average shipping time?

Once shipped, the average delivery time is 1-2 business days, depending on where in the world you are located. Although we are experiencing a surge in demand which may cause an insignificant delay. 

Q: Is there a processing time?

Yes. The processing time for orders is usually 1-3 business days. We may be running under minor delays due to the high volume of orders we are receiving, so if you do not receive your tracking information within 1-3 days, please do not worry.

Q: When will my order arrive?

Please allow 1-3 business days for order processing and verification, and an additional 1-2 business days for delivery. Once your order has been shipped, you will receive an email with your tracking information.

Q: What type of payment methods are accepted?

We accept Visa, Mastercard, American Express, PayPal and others.

Q: Do you ship world-wide?

Yes! We offer shipping to most countries around the world :)

Q: How can I find my tracking number?

Easily! Once your order is shipped, you will receive a shipping update email with your tracking number.

Q: How can I track my order?

You can track your order right on our website. All you need to do is go to our "Track Your Order" page, and insert your order's tracking number.

Q: What if my order comes in damaged?

Contact us ASAP! If your order comes in damaged in any way, shape, or form, please do not hesitate to contact our support team so we can make it right.

Q: I have entered an outdated, or incomplete address. What should I do?

If you think you have provided the wrong address, please get in contact with our support team as soon as you can. help@winnerexclusive.com

Q: Can I get a refund?

Unfortunately, as of right now, all sales are final. Please make sure to review your order before completing your purchase.

Q: I placed a successful order, but why didn’t I receive a confirmation email yet?

If you have not received an email after 1 hour, please check your junk/spam mail folder. If you think you entered an incorrect email, please contact us using the contact form with your order number and full name and we will re-send your confirmation.

Q: I’ve added an item to my cart, but somehow it is already sold out.

Products on our site are sold on a first come, first served basis. While you are in the process of checking out, another customer may have completed the purchase of the last available item.

Q: Do you re-stock your inventory?

Infrequently we will re-stock some of our products. Please make sure to check back if an item you want is unavailable at the time you are on the site.

Q:Why do my billing and shipping address have to match?

We require that your billing and shipping address match to prevent credit card fraud.